FAQs

Frequently Asked Questions

Find answers to the most common questions about ordering, personalization, shipping, returns and CustomBella products. If you need further assistance, our team is always happy to help.


Orders & Personalization

Can I order products without personalization?

Yes. Most CustomBella products are available blank, professionally printed or embroidered.

Can I add my own logo?

Yes. Simply upload your logo or artwork when placing your order. Our team will ensure it is prepared for professional printing or embroidery.

Is there a minimum order quantity?

No. Most products can be ordered individually, while bulk discounts are available from 3 pieces.

Can I order a sample?

Yes. Individual products are available to help you evaluate the quality before placing a larger order.

Are your products suitable for professional use?

Absolutely. CustomBella products are designed specifically for salons, barbershops, grooming businesses, restaurants, hospitality businesses and other professional environments.


Shipping

Do you ship throughout the USA?

Yes. We deliver throughout the United States.

Are taxes and customs duties included?

Yes. All applicable taxes and customs duties are included, so there are no unexpected import charges upon delivery.

How long does delivery take?

Delivery times vary depending on the product and personalization selected. Estimated delivery is shown during checkout.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive tracking information by email.

Where can I find your shipping & return policy?

Please visit our Shipping & Returns page for complete information.


Bulk Orders

Do you offer bulk discounts?

Yes. Exclusive bulk discounts are available from 3 pieces.

Can I request a custom quotation?

Yes. Our team will be happy to prepare a personalized quotation for larger or mixed orders.

How do I open a B2B account?

Simply contact our team, and we'll help you set up your CustomBella B2B account.


Returns

Can I return personalized products?

As personalized products are custom made, they cannot normally be returned unless there is a manufacturing defect or production error.

What if my order arrives damaged?

Please contact us as soon as possible with photographs of the product and packaging. We'll work quickly to resolve the issue.


Company

Where are CustomBella products made?

Our products are designed and manufactured in our own European production facility using carefully selected professional fabrics.

What makes CustomBella different?

CustomBella combines premium European manufacturing, exclusive fabric technology, professional personalization and carefully designed collections for businesses and professionals.

How can I contact CustomBella?

You can contact us by telephone, email, WhatsApp, or live chat. Our friendly team is always happy to help.


Still Need Help?

If you can't find the answer you're looking for, our friendly team is always happy to help.